Payment Policy

Last updated: October 27, 2026

This Payment Policy describes payment arrangements for purchases made on Aretella, operated by Dongguan Tongpan Trading Co., Ltd., at https://aretella.com.

1. Accepted methods

Payment methods currently available to you are displayed during checkout. Options may vary based on your location, the type of order, processor availability, and current store settings. We do not guarantee the availability of any particular card, wallet, or pay-later service unless it is shown at checkout.

2. Pricing, currency, and total charges

Product prices are displayed on the product pages. The checkout page will show the transaction currency, shipping charges, taxes, discounts, and other relevant amounts before you confirm payment, as required by law. Your bank or card provider may apply conversion rates or separate international transaction fees under its own terms.

3. Payment processing and security

The Aretella storefront uses Shopify and authorized payment service providers. Payment details are submitted through the relevant checkout/payment systems. We generally do not store complete card numbers or card security codes within our customer-service systems. Your payment provider's terms and privacy practices may apply.

4. Authorization and order confirmation

Submitting payment may result in a temporary authorization or charge according to the applicable provider. An order can be subject to security and payment checks, as well as stock availability. If an order cannot lawfully be fulfilled, we will provide the appropriate refund and confirmation.

5. Failed or duplicate payments

If checkout fails or you believe there has been a duplicate transaction, please contact support@aretella.com with your order reference and the transaction date and amount. Do not email us complete payment card details or sensitive authentication codes. We will review the issue, coordinate where appropriate with the processor, and provide a response subject to applicable law.

6. Refunds and payment disputes

Eligible refunds are ordinarily sent to the original payment method after approval, in accordance with our Return & Refund Policy. We aim to initiate approved refunds within 5 business days once applicable conditions have been satisfied, unless an earlier legal deadline applies. Banks and processors can take additional time to post the refund. You may also have rights to raise a payment dispute with your provider, according to applicable law and its procedures.

7. Contact

Store: Aretella
Legal business: Dongguan Tongpan Trading Co., Ltd.
Registered address: Room 702, No. 14, Lane 1, Yangyong Xinwei, Dalang Town, Dongguan City, Guangdong Province, China
Customer support:support@aretella.com
Website:https://aretella.com